Jem is a suburban mall in Jurong East, Singapore. It is the first lifestyle hub in Western Singapore with integration of shopping, entertainment and residence at the same location.[1]

The mall is directly connected to Jurong East MRT station and close to Jurong East Bus Interchange.[1]

Jem is the first lifestyle hub in Singapore's west where mid to mid-plus shopping meets entertainment; functionality meets experience and where community culture meets city inspiration. Jem's name is a wordplay reference of the mall as the crown jewel of Jurong and Singapore's west.

Jem is Singapore's third largest suburban mall housing 241 units over 818,000 square feet of retail space across six levels. Jem is directly connected to the Jurong East MRT interchange station and located at the junction of Jurong Gateway Road and Boon Lay Way.

Major retailers include Robinsons, FairPrice Xtra, Cathay Cineplexes, Cookhouse by Koufu, H&M, Uniqlo, Marks and Spencer and Courts.




  • Singapore Building and Construction Authority (BCA) Green Mark Platinum version 4.0 award[2]
  • Gold award in the ‘Best Innovative Green Building’ category at the MIPIM Asia Awards 2012[3]


  • Bronze award in the ‘Best Mixed Use Development’ category at the MIPIM Asia Awards in 2013[4]
  • Universal Design (UD) Mark GoldPLUS (Design) Award at the Singapore BCA Awards 2013[5]


  • International Convention of Shopping Centres (ICSC) 2014 - Sustainable Design, Asia Pacific (Gold Award) 2014[6]
  • Singapore Property Awards 2014 - Award winner for ‘Sustainable Development’ Category[7]
  • bizSAFE Partner 2014[8]


  • 2015 Asia Pacific Property Awards (National) - Best Mixed Use Development, Singapore: 5 Stars[9]
  • 2015 Asia Pacific Property Awards (National) - Best Retail Development, Singapore: 5 Stars[10]
  • 2015 Asia Pacific Property Awards (National) - Office Development, Singapore: Highly Commended[11]
  • 2015 Asia Pacific Property Awards (National) - Development Marketing, Singapore: Highly Commended[12]
  • 2015 Asia Pacific Property Awards (National) - Developer Website, Singapore: Highly Commended[13]
  • International Council of Shopping Centers’ (ICSC) VIVA Best-of-the-Best Award 2015 - Honoree in the design & development category[14]
  • BCA Awards 2015 - Universal Design (UD) Mark GoldPLUS Award[15]


Delayed openingEdit

Jem's official opening was initially to be on 11 June 2013 . Due to tenant permit issues, the opening of the mall was delayed. It was reported that none of units in Jem applied for a Fire Safety Certificate or Temporary Fire Permit (TFP) from the Singapore Civil Defence Force (SCDF). To appease the disappointed customers who were affected by the delayed opening, Jem gave out discount vouchers worth S$10 between 10 am and 11 am that day.[16]

On 15 June 2013, the mall was finally opened which attracted more than 10,000 shoppers within an hour of its opening.[17]


On 14 August 2013, three employees manning the Ready-to-Eat counter at the NTUC FairPrice Xtra store in Jem shopping centre suffered minor burns when a deep fryer caught fire at about 10.30 am. Customers and staff were evacuated from the FairPrice Xtra store. The fire was put out by the sprinklers in the store. [18]

On 17 August 2013, a car caught fire at the Basement 2 carpark area of Jem at about 2.20 pm, causing the evacuation of all staff and patrons from the mall. The fire was put out by the sprinklers in the mall. [19]

On 19 July 2016, a fire broke out at the Burger King outlet, resulting in the evacuation of shoppers and cinema-goers. The fire was confined to the kitchen of the Burger King outlet and was put out by the sprinkler system before SCDF arrived at the scene. No injuries was reported.[20]

False ceiling collapseEdit

Three people were injured after part of the first-floor ceiling of the mall collapsed on the night of 18 September 2013. It was believed that a leaking water-pipe caused the incident. As a result, the mall was closed until further notice.[21][22] On 2 October 2013, the mall was reopened to the public. Throughout the two-week closure, Jem underwent inspections, rigorous testing and certification by a team of more than 40 people including hydraulic engineers and safety specialists to investigate and resolve the issue.[23]

Glass door breaksEdit

A glass door at Jurong East's Jem mall shattered on the evening of Nov 29 2013. The glass door is located on the first floor next to clothing retailer H&M, a third of the glass partition shattered into smaller pieces. The mall's spokesman said no one was hurt in the accident. [24]

Power failureEdit

A media statement by Jem said some retailers on the third level and basement one of the Jurong East shopping centre were affected by an 11-hour power failure on Mar 21 2014. The disruption occurred from around 7am to 6pm, according to Chinese daily Lianhe Zaobao. At least 36 shops on basement one were operating in darkness, said the report. The mall's website lists 60 businesses on that level. At least three shops also put up notices to say that they were going to close earlier because of the power shortage.[25]

Sprinkler faultEdit

A suspected fire sprinkler malfunction in Jem earlier on 17 June 2014 at around 12.45pm has flooded the first floor of the mall, surprising shoppers with sudden indoor rain. Timothy Mok did not took their pictures of the incident, when I went with my godpa, Bert Koh to watch the movie at Jem, and ended up going to Westgate. But ended up took the video of the Outram Park MRT Station of the Lunchtime Xpress terminus, how it will over-react for 30 minutes before moving off. This was the last time having the occurrence because, 25 July 2014 will also discontinue the Lunchtime Xpress service and became 5-minute frequency. That was after LTA fined SMRT on July 2012. In addition, my mum also took the Lunchtime Xpress service (terminates at Aljunied) on March 2012, and have to change to another train.

A JEM spokesman said that water sprinklers on the atrium side of the mall "were triggered" at about 12.15pm, causing water to reach some areas on levels B1, 1 and 2 as well as some tenants' shops. The spokesman did not say what caused the sprinklers to go off.

Fire and floodEdit

A fire that broke out near the H&M boutique at JEM shopping mall at Jurong East on Good Friday night on April 3, 2015. 13 days later, Jem was flooded again.


  1. 1.0 1.1 Script error
  2. Script error
  3. Script error
  4. Script error
  5. Script error
  6. Script error
  7. Script error
  8. Script error
  9. Script error
  10. Script error
  11. Script error
  12. Script error
  13. Script error
  14. Script error
  15. Script error
  16. Script error
  17. Script error
  18. Script error
  19. Script error
  20. Script error
  21. Script error
  22. Script error
  23. Script error
  24. Script error
  25. Script error

External linksEdit


Ad blocker interference detected!

Wikia is a free-to-use site that makes money from advertising. We have a modified experience for viewers using ad blockers

Wikia is not accessible if you’ve made further modifications. Remove the custom ad blocker rule(s) and the page will load as expected.